July 4, 2017 at 4:18 am #101291
I’ve only been a member for a short while but was really enjoying Mark’s teaching style. That was up until a few days ago when suddenly the site seemed to slow down to such an extent that I am unable to watch any of the videos. I have done speed checks on my end and and checked with my ISP (Aussie Bigpond) and everything appears to be normal. I hop onto youtube and other sites – no issue. Hop onto Jamorama, and everything screeches to a halt. This has only been the case for the last few days. Please advise.
July 4, 2017 at 4:35 am #101303
July 4, 2017 at 7:53 am #101631
I hadn’t been here for a while but after I saw your reply, I had to come check it out. For what it’s worth, it’s working great for me right now. I have a video playing on Fingerstyle technique and it started up promptly and is playing without issues.
I know this site runs on WordPress, so it’s possible they were having some performance issues. at the times you’ve been trying it. Or, maybe some routes between them and you have been down.
July 4, 2017 at 2:01 pm #101855
Thanks for your input. I’ve just tested the same videos from my office (and it is my office) where I have a super fast fibre optic connection with exactly the same result. There definitely appears to be something wrong on the Jamorama – it would be nice though if someone from the support network would respond. Very disappointing from someone who teaches so well!
July 4, 2017 at 2:05 pm #101857
Mirko, where are you located? If you’re at all tech savvy (computerwise), do a traceroute between you and http://www.jamorama.com and see if it shows any hiccups along the way.
FWIW, Mark very rarely comes around (he’s quite busy with an in-person teaching and touring schedule), but the guy who runs the site, Jon, is usually here from time to time. They’re both located in New Zealand so I’m not sure what the time differences are between them and you… could be the middle of their night, not sure.
July 4, 2017 at 2:10 pm #101859
I’m not that tech savvy but I’ll try the traceroute anyway. I’m located in Melbourne Australia so not that big a time difference. Thanks again.
July 4, 2017 at 3:50 pm #101883
Depending on the videos, some of them are HD only, I’ve found if you can access the lower resolution ones (360p/480p) seems to work well on the train) that can work. I’m in Brisbane for reference.
July 4, 2017 at 4:27 pm #101886
Thanks Alan, I’ll give it a go from home tonight!
July 5, 2017 at 2:05 am #102535
If anyone can assist it would be appreciated, I ran traceroute with the following results. Not sure what this means but I can say that nothing has improved. Same rubbish performance.
Tracing route to jamorama.com [126.96.36.199]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 8 ms 22 ms CPE-58-160-248-2.wa.bigpond.net.au [188.8.131.52]
4 13 ms 12 ms 11 ms bundle-ether4.lon-edge902.melbourne.telstra.net [184.108.40.206]
5 14 ms 12 ms 12 ms bundle-ether11.exi-core10.melbourne.telstra.net [220.127.116.11]
6 34 ms 35 ms 26 ms bundle-ether5.way-core4.adelaide.telstra.net [18.104.22.168]
7 54 ms 50 ms 50 ms bundle-ether5.pie-core1.perth.telstra.net [22.214.171.124]
8 49 ms 62 ms 50 ms 126.96.36.199
9 101 ms 102 ms 102 ms i-0-4-2-0.sgpl-core01.bx.telstraglobal.net [188.8.131.52]
10 97 ms 98 ms 108 ms unknown.telstraglobal.net [184.108.40.206]
11 100 ms 101 ms 101 ms -peer.istt04.pr.telstraglobal.net [220.127.116.11]
12 138 ms 136 ms 139 ms ae6.dar01.sr03.sng01.networklayer.com [18.104.22.168]
13 138 ms * 139 ms po1.fcr01.sr03.sng01.networklayer.com [22.214.171.124]
14 104 ms 104 ms 98 ms slxc13.sgvps.net [126.96.36.199]
15 138 ms 136 ms 136 ms c19188.sgvps.net [188.8.131.52]
July 5, 2017 at 4:45 am #102563
Performance is pathetic tonight! Hi Res, Low res 270p makes no difference. Have not managed to watch a single video tonight. Come on guys, this is not the way to do things. Does anyone even take notice of these complaints? Ironically I have gone back into some of the forums and it seems I’m not alone with this performance issue. Did the others get sorted out? How???? Was someone actually listening? There must be something that can be done here considering we pay for this – it is not for free!
July 5, 2017 at 10:28 am #102654
Wow, I dunno what to suggest now. The traceroute looks good. It got past that initial * * * at hop 2, so it seems okay. BUT… I suppose that could be the problem, I’m just not sure. “Dammit Jim, I’m a programmer, not a network engineer!” :-p
It might be worth a call to your ISP and see if they can help determine the cause. This is assuming they don’t just take the easy way out and try to blame WordPress, which I don’t believe is the problem. It’s not necessarily your ISP either; but if they can figure out where the issue is, they will have a better chance of getting it corrected than you would as a regular end-user.
February 17, 2018 at 9:12 am #127309
James Van HoutenParticipant@jvanhout
I am getting cut out every 15 seconds–maybe through you tube, but how to get back to my account on you tube??
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